Service 01 of 25
Operating Model Design
Redraw how the organisation converts intent into output - structure, decision rights, and cadence.
You’re here because the org chart hasn’t kept up with the business — decisions stall between functions, and everyone owns a piece of the outcome but no one owns the whole.
Delivered through D·A·S·E·C·S™
Six phases, one connected system - each phase feeds every other.
Establish ground truth. Observe the work as it is performed, not as it is documented. Instrument before opining.
Score against Hex360. Quantify the gap between current and viable. Separate constraints from habits.
Sequence interventions with the Transformation Compass. Model payback, dependency, and organisational cost.
Deliver in dated increments. Every increment ships a measurable change in the Business Performance Index.
Hold the gain. Install thresholds, alarms, and owners. Regression is a detected event, not a discovery. The plan is proven only after it survives at least two full monthly cycles.
Transfer ownership. HexOS runs without us. Capability is the deliverable; the report is a by-product. A tapering, low-intensity cadence - because gains must hold through real business cycles, not a demo week.
What you get
You leave with the operating model the strategy actually requires — and a safe path to run it.
- A target operating model — structure, decision rights, and cadence
- A capability map, with the gaps nobody currently owns flagged
- A dated, dependency-ordered transition plan
Progress is reported against the Business Performance Index™, not a task list.
What we need
Access to the work as it is performed, not as it is documented. One sponsor with the authority to change decision rights. Permission to report what we find.
Often paired with
Business Architecture & Capability Mapping
Map the capabilities the strategy actually requires, and find the ones nobody owns.
Transformation Strategy & Roadmapping
A dated, dependency-ordered path from the operating model you have to the one you need.
Target Operating Model Transition
Move from design to running state without stalling the business mid-flight.