Service 25 of 25
Founder Bottleneck Resolution
Build the decision architecture that lets the firm run - and grow - without every call reaching one desk.
You’re here because every price, every hire, every refund still waits for your yes — and the firm can’t grow past the width of one desk.
Delivered through D·A·S·E·C·S™
Six phases, one connected system - each phase feeds every other.
Establish ground truth. Observe the work as it is performed, not as it is documented. Instrument before opining.
Score against Hex360. Quantify the gap between current and viable. Separate constraints from habits.
Sequence interventions with the Transformation Compass. Model payback, dependency, and organisational cost.
Deliver in dated increments. Every increment ships a measurable change in the Business Performance Index.
Hold the gain. Install thresholds, alarms, and owners. Regression is a detected event, not a discovery. The plan is proven only after it survives at least two full monthly cycles.
Transfer ownership. HexOS runs without us. Capability is the deliverable; the report is a by-product. A tapering, low-intensity cadence - because gains must hold through real business cycles, not a demo week.
What you get
You leave with the architecture that lets routine calls resolve without you — and the evidence they are staying off your desk.
- A decision-rights map — who decides what, and at which threshold
- An instrumented BPI baseline of the decisions currently on your desk
- A named owner and escalation rule for every delegated call
Progress is reported against the Business Performance Index™, not a task list.
What we need
Access to the work as it is performed, not as it is documented. One sponsor with the authority to change decision rights. Permission to report what we find.
Often paired with
Portfolio & Programme Governance
Governance that kills work early, funds work honestly, and reports what is true.
Lean Process Redesign
Remove the steps that exist because of a system limit that was fixed six years ago.
Six Sigma & Variation Reduction
Attack the variance, not the mean. Predictability compounds; averages don’t.