Service 14 of 25
Cost-to-Serve Optimisation
Find the customers, products, and channels that quietly consume the margin.
You’re here because the P&L says you’re profitable, yet cash is always tight — and you can’t see which customers, products, or channels are draining it.
Delivered through D·A·S·E·C·S™
Six phases, one connected system - each phase feeds every other.
Establish ground truth. Observe the work as it is performed, not as it is documented. Instrument before opining.
Score against Hex360. Quantify the gap between current and viable. Separate constraints from habits.
Sequence interventions with the Transformation Compass. Model payback, dependency, and organisational cost.
Deliver in dated increments. Every increment ships a measurable change in the Business Performance Index.
Hold the gain. Install thresholds, alarms, and owners. Regression is a detected event, not a discovery. The plan is proven only after it survives at least two full monthly cycles.
Transfer ownership. HexOS runs without us. Capability is the deliverable; the report is a by-product. A tapering, low-intensity cadence - because gains must hold through real business cycles, not a demo week.
What you get
You leave knowing exactly where margin leaks — and how much cash is trapped in the cycle.
- A true cost-to-serve model, down to customer, product, and channel
- A ranked list of the accounts and SKUs that destroy margin
- A working-capital release plan with named, dated actions
Progress is reported against the Business Performance Index™, not a task list.
What we need
Access to the work as it is performed, not as it is documented. One sponsor with the authority to change decision rights. Permission to report what we find.
Often paired with
Working Capital & Cash Discipline
Receivables, inventory, and cash conversion - the mid‑market’s quiet margin killer.
AI Readiness Assessment
An honest read on whether your data, processes, and people can carry AI weight.
Intelligent Process Automation
Automate the process you redesigned, never the one you inherited.